Terms of Service.
These Terms govern your use of Vessels' services, platforms, and websites. Read them fully before engaging Vessels or using any Vessels-built system.
Contents
Acceptance of Terms
About Vessels
Services Offered
Eligibility
Accounts and Registration
Service Agreements and Contracts
Payment, Billing, Late Fees, and Auto-Renewal
Cancellation and Refunds
Membership Platform — Client Customer Billing
AI Services and Voice Agent Use
Website and SEO Services
Creator Management Services
Nonprofit Services
Intellectual Property
Acceptable Use
Data, Privacy, and Third-Party Platforms
Confidentiality
Disclaimer of Warranties
Limitation of Liability
Indemnification
Dispute Resolution and Arbitration
Governing Law
Changes to These Terms
Contact
1. Acceptance of Terms
By engaging Vessels for any service, signing any service agreement, using any Vessels-built system, accessing vssls.co or any subdomain, or checking any agreement checkbox on a Vessels proposal or onboarding page, you ("Client," "User," or "you") agree to be bound by these Terms of Service ("Terms") and Vessels' Privacy Policy, which is incorporated by reference.
If you are entering these Terms on behalf of a business entity, you represent and warrant that you have the legal authority to bind that entity. These Terms apply to all services Vessels offers, including but not limited to: agency services for service businesses, creator management, influencer and creator growth programs, AI and agentic solutions, web and hosting services, and technology services for nonprofits.
2. About Vessels
Vessels is a brand name operated by The Lees Media LLC, a Wyoming limited liability company. References to "Vessels," "we," "our," or "us" in these Terms refer to The Lees Media LLC and its authorized representatives. Vessels operates independently and is not affiliated with or a subsidiary of any other organization.
Principal place of business: Texas, United States. Correspondence: hello@vssls.co.
3. Services Offered
Vessels provides services across four primary areas:
Growth Systems for Service Businesses: AI voice agents, CRM builds, membership platforms, website and SEO systems, and automated customer retention infrastructure for local and regional service-based businesses.
Creator Management and Brand Partnerships: Representation, deal negotiation, brand partnership facilitation, content strategy, and platform growth services for content creators and digital talent. This area also includes creator growth programs run on behalf of a brand or app, in which Vessels recruits, briefs, contracts, and manages a roster of creators to drive measurable revenue for that Client.
AI and Agentic Solutions: Custom AI workflow builds, automation systems, voice agent deployment, lead qualification systems, and multi-platform integration services.
Technology Services for Nonprofits: Website development, hosting, digital infrastructure, and platform setup for mission-driven organizations.
Vessels may expand, modify, or discontinue service offerings at any time. Specific deliverables, timelines, and pricing are governed by individual service agreements.
4. Eligibility
Vessels' services are available to business entities and individuals who are at least 18 years of age with legal capacity to enter binding agreements. By engaging Vessels, you represent that you meet these criteria. Vessels does not knowingly engage with or collect data from individuals under 13 years of age. If you become aware that a minor has submitted data through a Vessels-built system, contact hello@vssls.co immediately.
5. Accounts and Registration
Some Vessels services require account creation on third-party platforms including GoHighLevel, Stripe, VAPI.ai, and others. Clients are responsible for maintaining the security of any credentials shared with Vessels for the purpose of system configuration. Vessels will not share Client credentials with unauthorized third parties and will use them solely for service delivery. Clients must notify Vessels immediately of any unauthorized use or security breach.
6. Service Agreements and Contracts
All Vessels engagements are governed by a signed Service Agreement specific to the engagement. These Terms of Service apply in addition to and do not supersede those agreements. In the event of a conflict between a specific Service Agreement and these Terms, the Service Agreement governs for that engagement, including any Service Agreement provision that sets a different arbitration venue, fee schedule, notice period, or cure period than these Terms.
Electronic signatures on Vessels proposals, including drawn signatures captured through Vessels-built signing interfaces, constitute legally binding signatures under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state law. Vessels retains records of signed agreements, checkbox authorizations, signature images, timestamps, and submission metadata for legal and compliance purposes. These records may be used in any dispute resolution proceeding. A signer who prefers to execute on paper may request a countersigned PDF at hello@vssls.co rather than signing on screen.
7. Payment, Billing, Late Fees, and Auto-Renewal
Vessels processes payments through Stripe. By providing a payment method, you authorize Vessels to charge all fees set forth in your Service Agreement. Monthly retainer fees are billed automatically on a recurring basis. One-time buildout and setup fees are charged upon agreement execution.
All fees are stated in US dollars. Vessels reserves the right to adjust pricing with 30 days written notice. Continued use of services following a pricing change constitutes acceptance of the new pricing. Clients are responsible for any applicable taxes, duties, or withholding on payments to Vessels.
Platform usage costs (including Twilio SMS, VAPI.ai call minutes, GoHighLevel sub-account fees, and other per-usage infrastructure costs) may be rebilled to Client at cost plus a reasonable markup as part of the monthly retainer. Vessels will notify Client of any material changes to these costs.
Performance Fees and Reconciliation
Where a Service Agreement provides for a performance fee, revenue share, or commission on revenue Vessels drives, Vessels will issue a reconciliation statement on the schedule stated in that agreement, showing attributed revenue, the fee owed, creator commissions owed, and payment processing costs. Unless the Service Agreement states otherwise, reconciliation invoices are due net 30 from the invoice date. Client must raise any good-faith dispute over a line item in writing within 10 business days of receiving the statement; undisputed amounts remain due on the original schedule while a disputed item is reviewed.
Late Payment, Finance Charges, and Suspension
Unless a Service Agreement states otherwise, the following applies to any amount not paid when due:
Past due balances accrue a finance charge of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law if lower, from the due date until paid in full.
A flat late fee of $95 is assessed on any invoice that remains unpaid 5 days past its due date.
A $35 returned payment fee is assessed on any failed, reversed, or charged-back payment, in addition to any amount the payment was intended to cover.
Vessels may suspend all services, including creator activation, campaign management, hosting, and agent operation, on any account more than 10 days past due, after written notice. Suspension does not pause or reduce fees that continue to accrue during the suspension.
On any balance more than 30 days past due, Vessels may declare all remaining fees for the then-current term immediately due and payable and may terminate the engagement for cause.
Client is responsible for all reasonable costs of collection, including collection agency fees, court costs, and attorney's fees.
Creator Commissions Advanced by Vessels
Where Vessels recruits, contracts, or pays creators on Client's behalf, Client is solely and fully responsible for funding those commissions. Vessels may, at its discretion, advance payment to creators before Client reimburses it in order to keep a program running. Any such advance is made as an accommodation and does not transfer the obligation.
Client will pay all creator commissions attributable to Client's program in full and on schedule, whether or not Client has collected the underlying revenue from its own customers.
Client will indemnify, defend, and hold Vessels harmless against any claim, demand, or proceeding brought by a creator, agency, or talent representative arising from unpaid or underpaid commissions attributable to Client's program.
Vessels may immediately suspend further advances, creator activation, and campaign spend if any reimbursement is past due, without that suspension being a breach by Vessels.
Any advance that remains unreimbursed 30 days after the reconciliation invoice date converts to liquidated debt owed by Client to Vessels and accrues the finance charge described above.
Vessels may set off any unreimbursed advance against any amount Vessels otherwise owes Client under any agreement between the parties.
8. Cancellation and Refunds
Monthly retainer agreements may be cancelled by either party with 30 days written notice to hello@vssls.co, subject to any minimum initial term stated in the Service Agreement. Cancellation takes effect at the end of the 30-day notice period; no partial-month refunds are issued. Buildout and setup fees are non-refundable except where a specific money-back guarantee is expressly stated in your Service Agreement.
Where a 30-day money-back guarantee is offered, it applies solely to the one-time buildout fee and only when a written refund request is submitted within 30 calendar days of the buildout fee payment date. Monthly retainer fees paid are not eligible for refund. Vessels reserves the right to deny refunds where Client has materially breached the Service Agreement.
Cancellation does not extinguish amounts already accrued, including performance fees on revenue already attributed, creator commissions already earned, and any advance Vessels has made on Client's behalf. Those amounts survive termination and remain due on their original schedule.
9. Membership Platform — Client Customer Billing
Where Vessels builds and operates membership billing infrastructure on Client's behalf (including Shield Membership programs or similar recurring billing products for Client's end customers), the following applies:
Client authorizes Vessels to configure, operate, and manage Stripe billing on Client's behalf for the purpose of charging Client's end customers.
Client is solely responsible for the membership terms, service promises, and obligations made to their end customers.
Vessels acts as a technical service provider and is not a party to any agreement between Client and Client's end customers.
Vessels may retain a platform administration fee for this service as specified in the Service Agreement.
Client must maintain compliance with all applicable laws governing consumer billing, including state-specific subscription billing disclosure requirements.
Vessels makes no warranties regarding the revenue outcomes of any membership program.
10. AI Services and Voice Agent Use
Vessels deploys AI-powered voice agents built on VAPI.ai and related infrastructure. By engaging these services, Client acknowledges:
AI voice agents may make errors, misunderstand callers, or fail to capture all call information. Vessels is not liable for any business loss resulting from agent errors.
Client is responsible for ensuring their use of AI call handling complies with applicable federal and state call recording and consent laws, including two-party consent states. Vessels recommends Client display appropriate call recording disclosures.
Call recordings and transcripts generated through Vessels-built agents may be stored on Vessels' and VAPI.ai's infrastructure. These records are available to Client upon request.
AI agent performance is subject to third-party platform availability (VAPI.ai, Twilio) and Vessels does not guarantee 100% uptime.
Vessels may use anonymized, aggregated call performance data to improve agent configurations across its client base, without exposing any personally identifiable information.
11. Website and SEO Services
Vessels builds websites on GoHighLevel's infrastructure and, where applicable, deploys static sites to Vercel or similar hosting platforms. Client acknowledges:
SEO results are not guaranteed. Search engine ranking is determined by third-party algorithms outside Vessels' control. Vessels uses commercially reasonable best practices and will not engage in black-hat SEO tactics.
Website uptime is dependent on third-party hosting platforms. Vessels will promptly address downtime that is within its control.
Standard maintenance included in the monthly retainer covers bug fixes, content updates, and minor adjustments. Major redesigns, new page builds, or significant feature additions will be scoped and quoted separately.
Upon termination of the retainer agreement, Vessels will provide Client with an export of website content. Hosting and platform configurations may not transfer.
12. Creator Management Services
Where Vessels provides creator management and brand partnership services:
Vessels earns a commission of 20% on brand partnership deals sourced, negotiated, or facilitated by Vessels. This commission applies only to Vessels-sourced deals and not to deals the creator independently secured prior to or outside of Vessels' representation.
The scope of exclusivity (if any) is defined in the individual Creator Management Agreement. In the absence of an exclusivity clause, Vessels' representation covers brand deal management only and does not restrict other creator income streams.
Vessels will collect and remit applicable tax documents (W-9, 1099-NEC) as required by law for creator payments processed through Vessels.
Vessels does not guarantee brand deal volume, partnership value, or follower growth.
Creator Growth Programs Run for a Client
Where Vessels runs a creator growth program on behalf of a brand or app Client, creators recruited into that program contract with Vessels or with Client as specified in the Service Agreement. Client acknowledges that creator commission rates, attribution windows, discount codes, and content usage rights are set in the program brief and creator agreements, and that Client may not unilaterally reduce a commission rate after content has been published against it. Content usage and whitelisting rights granted by a creator are limited to the scope stated in that creator's agreement; Client's use beyond that scope is Client's responsibility. Payment obligations for creator commissions are governed by Section 7.
Vessels does not guarantee any specific subscriber count, install volume, impression total, conversion rate, or revenue figure. Projections, models, and interactive forecasting tools Vessels provides are illustrative estimates based on stated assumptions, not commitments, and Client should not rely on them as a guarantee of outcome.
13. Nonprofit Services
Vessels provides web development and technology services to nonprofit organizations. Nonprofits are subject to the same payment and service terms as other Clients unless a specific nonprofit service agreement states otherwise. Where revenue-sharing arrangements exist (such as merchandise platform commissions), the specific terms in the service agreement govern. Vessels does not provide legal, tax, or compliance advice to nonprofits.
14. Intellectual Property
Vessels IP
Vessels retains all right, title, and interest in its proprietary systems, frameworks, automation templates, AI agent architectures, prompt libraries, platform configurations, GoHighLevel Snapshot systems, creator briefs, outreach frameworks, and all other underlying technology and methodology used to deliver services. These assets may be reused for other clients and are not transferred to Client upon agreement termination.
Client-Owned Assets
Upon full payment of all applicable fees, Client owns all website copy, images, design assets, and content created specifically and exclusively for Client. Client also owns their customer data, domain name, and CRM records. Vessels will export and transfer these assets upon written request following agreement termination.
Third-Party Assets
Client is responsible for obtaining all necessary licenses, permissions, and releases for any content, images, logos, or trademarks provided to Vessels for use in Client's deliverables. Vessels is not liable for third-party intellectual property claims arising from Client-provided materials.
15. Acceptable Use
Client agrees not to use Vessels-built systems or services to:
Violate any applicable federal, state, or local law or regulation
Harass, threaten, or deceive any individual
Send unsolicited commercial messages in violation of the CAN-SPAM Act or TCPA
Collect or process personal data in violation of applicable privacy laws
Engage in fraudulent billing, false advertising, or deceptive trade practices
Publish or direct creator content that omits required advertising disclosures under the FTC Endorsement Guides
Interfere with or disrupt the integrity of any platform or service
Reverse-engineer or attempt to extract Vessels' proprietary systems or configurations
Vessels reserves the right to suspend or terminate services immediately for material violations of this section without refund.
16. Data, Privacy, and Third-Party Platforms
Vessels' collection and use of personal data is governed by the Privacy Policy at vssls.co/privacy. Client acknowledges that Vessels uses third-party platforms — including GoHighLevel, VAPI.ai, Twilio, Stripe, Vercel, Resend, Formspree, Google Calendar, Cal.com, and others — to deliver services. Each third-party platform has its own terms and privacy practices. Vessels selects platforms with commercially reasonable data security practices but cannot guarantee their practices.
Client is responsible for ensuring their own use of Vessels-built systems complies with applicable data protection laws, including the California Consumer Privacy Act (CCPA), and any other state or federal privacy laws applicable to Client's operations.
Each Vessels client subdomain is operated as a self-contained system. A signer or end customer who submits information on one Client's subdomain is not routed into another Client's records, automations, or mailing sequences, and receives correspondence relating only to the engagement they are party to.
17. Confidentiality
Both parties agree to maintain the confidentiality of the other party's non-public business information shared in connection with the engagement. Vessels will not disclose Client's specific business strategy, pricing, or customer data to third parties without prior written consent, except as required by law or as described in the Privacy Policy. This obligation survives termination of any service agreement for a period of two years.
Where Vessels presents past results as a case study, it does so on an anonymized basis unless the prior client has consented in writing to being named. Anonymized case studies describe ratios, counts, and timeframes rather than identifying figures.
18. Disclaimer of Warranties
Vessels provides all services "as is" and "as available" without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Vessels does not warrant that services will be uninterrupted, error-free, or that results will meet Client's specific expectations. No oral or written statement by Vessels constitutes a warranty unless expressly incorporated in a signed Service Agreement.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Vessels' total liability for any claim arising out of or related to these Terms or any service agreement shall not exceed the total fees paid by Client to Vessels in the three months immediately preceding the claim. Vessels is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunity, or goodwill, even if Vessels has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Nothing in this section limits Client's obligation to pay fees owed, to reimburse creator commissions advanced by Vessels, or to indemnify Vessels as described in Sections 7 and 20.
20. Indemnification
Client agrees to indemnify, defend, and hold harmless Vessels, The Lees Media LLC, and their respective members, officers, employees, agents, and assigns from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to: (a) Client's breach of these Terms or any Service Agreement; (b) Client's use of Vessels-built systems in a manner not authorized by these Terms; (c) any claim by Client's end customers relating to services or memberships Client offers; (d) any claim by a creator, agency, or talent representative for unpaid or underpaid commissions attributable to Client's program; (e) any third-party intellectual property infringement arising from Client-provided materials; or (f) Client's violation of any applicable law.
21. Dispute Resolution and Arbitration
Before initiating any formal dispute, the parties agree to attempt resolution through good-faith negotiation for at least 30 days following written notice of the dispute. If the dispute is not resolved through negotiation, it shall be submitted to binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Unless the applicable Service Agreement names a different venue, the arbitration shall be conducted in Wyoming; where a Service Agreement names a venue, that venue governs for that engagement. The arbitrator's award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration against Vessels. All disputes must be brought in your individual capacity only.
Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, or from pursuing collection of an undisputed past due balance in a court of competent jurisdiction.
22. Governing Law
These Terms and all related service agreements are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. To the extent any matter must be litigated in court rather than arbitrated, the parties consent to exclusive jurisdiction in Wyoming state or federal courts.
23. Changes to These Terms
Vessels reserves the right to update these Terms at any time. Material changes will be communicated via email to active Clients at least 14 days before taking effect. Continued use of Vessels' services following notice of changes constitutes acceptance. The most current version of these Terms is always available at vssls.co/terms.
24. Contact
For questions about these Terms, contact:
Vessels (The Lees Media LLC)Email: hello@vssls.coWebsite: vssls.coState of formation: Wyoming